Summer Shipping: We offer free ice + insulation for orders over $200! (a $14.99 fee applies for orders < $200)

Summer Shipping: We offer free ice + insulation for orders over $200! (a $14.99 fee applies for orders < $200)

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Shipping & Return Policy

Important Note - Summer Shipping Policy

To ensure your chocolate arrives in perfect condition, all meltable items will ship with ice packs and insulation for a $14.99 fee during the spring and summer.

Spend $200+ on meltable chocolate and get ice + insulation FREE!

Please note: the $200 minimum applies to meltable chocolate items only. Non-meltable products do not count toward this total.

All orders with meltable chocolate will ship at the beginning of the week to ensure a timely delivery before the weekend. 

Basic Shipping Information

We ship via both FedEx Ground and USPS depending on order size. We offer free shipping over $44.95 for retail-ready items to the continental USA - this excludes Hawaii, Alaska, and Puerto Rico. All bulk items have a bulk S/H rate added based on weight and destination zip. 

Returns

Your satisfaction is very important to us. If you are not entirely satisfied with your purchase, we're here to help.

You have 90 days to return an item from the date you received it. To be eligible for a return, your item must be unopened and in the same condition that you received it in. Your item must be in the original packaging. Please pack securely and with proper padding. We are not able to offer a credit if the item(s) arrive back to us damaged due to improper packing.

Please include a note with your return which specifies your original order number, as well as a brief description of the reason for the return.

Our return address is:

Windy City Organics
Attn: Returns
3865 Commercial Ave. Northbrook, IL 60062

Please contact us directly, via phone, or through our Contact Us form, if you have any questions on how to return your item to us. 1800 925 0577

Refunds

Once we receive your item(s), we will inspect it and notify you that we have received your returned item(s). If your return is approved, we will process a refund back onto your credit card. Please allow up to 4 business days for the refund to be processed.

Shipping a Return

You will be responsible for paying for your own shipping costs for returning your item. We are unable to credit you for shipping or handling fees.

 

Shipping & Return Policy